Many mechanical specialists of all stripes will manipulate customers into purchasing unneeded parts and services at inflated prices.
- Some people blame the technicians for these “less than honest” deeds because they believe that these workers get bonuses.
I can tell you as a victim from both sides of this, the problem almost always comes from pressure rather than bonus incentive. Once as a G.M. of a retail pack & ship franchise, I was pressured to not mention cheaper services and I have been instructed to flat out lie about package insurance and arrival times. While getting my tires rotated, a mechanic insisted that I had a dozen other serious problems. Since many sole proprietors and corporate bosses know they will not be the ones who get berated by customers, they pressure their workers to become con artists for them. Technicians should only do the job of a technician, but the obsession with breaking records and beating competitors often times leaves the technicians in a place where they must be a flawless technician and a leading salesman simultaneously. In the HVAC industry, most companies are honest, but like all other fields there are predatory practices. When somebody says your heating coils are bad, your Freon is low, or your compressor is shot, be sure they thoroughly explain why and show you why. Get a second opinion from a friend or family member or Google these parts. Do not buy an oversized AC unit. They cost more upfront and use more energy in the long term. Do not take the recommendation of multiple tune-ups a year. Just like we don’t see the doctor 4 times a year, HVAC check-ups should not occur that frequently.