My dad always calls me, when he has questions about the HVAC system. I have been working in the HVAC industry for many years. Even though I live several hundreds of miles away from my dad, he still calls to ask questions. A lot of times, he wants to know if a problem is severe enough to call the contractor. Last weekend, he called to tell me about the furnace. I asked him what was occurring, and my dad said there was not much heat coming from the air vents. I told my dad to call the local HVAC service center. My dad made an appointment for the next day. The HVAC technician came over to look at the furnace. After spending 15 minutes looking at the system, the HVAC technician promptly told my dad that the whole machine needed to be replaced. My dad was really surprised, and so was I. I told my dad to get a second opinion, and I called a friend in the business. I asked my friend to make the 30-minute drive to my dad’s house, to check on the furnace situation. Luckily, my friend agreed to help. He drove over to see my Dad on the following afternoon. My friend realized the problem was a simple solution. The flame ignition switch needed to be replaced. My friend made the necessary repairs for my dad, and I contacted the owner of the other HVAC company. I gave them a piece of my mind, and told them that I would be referring this issue to the Better Business Bureau.