HVAC technician always running late for maintenance calls

Unfortunately I work a steady 9 to 5 job with little flexibility over my hours.  Even if I have a doctor’s appointment to get to that would only eat up a half an hour extra of work time, my boss will more often than not refuse to approve the request.  So if need a repairman to come to my house for anything conceivable, most of the time I am forced to use paid time off to get the entire day off from my job. It’s frustrating, but it’s the best I can do in my present situation.  But worst of all, I have been trying to get my air conditioner serviced for two weeks now and my HVAC technician keeps missing my appointment windows and I just cannot afford to keep taking more time off work. I decided to look for a new heating and cooling repair company that would better fit my needs and allow a bit of flexibility on appointment windows, let alone keeping to their word on even showing up at all like the last one struggled with so much.  I found a business a few minutes down the road that offers free inspections and half off service coupons for first time customers. Best of all, they had solid reviews online and have been in business in the area for over 20 years now. When I explained my work situation with the service department, they offered to come by and do an inspection and maintenance call while I’m at work since my air handler is located in my garage. They said that all they needed was access to the air handler and the circuit switch outside behind the condenser that acts as a kill switch for the system’s power supply.  I may have them inspect my ductwork at some point as well while they’re at it, since the access to the attic is right next to the air handler.

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