Making sure everyone is happy

When you’re in a stressful situation, it’s easier to lose your temper. It could be after a small car accident, a sudden bill, or maybe just a chain of little things that set you up to feel angry and upset. My situation came the other week, when my home’s HVAC system broke down for the third time in a year. That can’t be just bad luck, right? Well, since I hired the same contractors twice for this repair, I felt it was time to go with someone new. I decided to try another local HVAC repair company, and they sent a repair technician to my house that was truly straight out of a movie! Despite how irritated and angry I was over my system breaking down yet again, this technician constantly grinned and offered optimistic advice on the situation. As he worked on the outdoor cabinet that housed the compressor and condenser, the technician provided helpful tips, such as warning signs of a potential issue, and ways to clean and inspect the equipment myself. There was something about this guy’s unceasing cheerfulness that caused his attitude to rub off on me, and in time we were both laughing and trading stories. Once the technician had completed the repairs, he explained to me what exactly was wrong in the first place. Apparently the previous HVAC “specialists” failed to replace an exposed wire, and some debris falling into the cabinet caused the unit to short out. I was glad to know what caused the problem, but frustrated at the money I wasted in hiring the previous contractors to handle my heating and air conditioning system. The highlight of this technician’s visit, however, was the deal he provided for his services. He explained that hardly any parts had to be replaced, so I was essentially paying for labor. In my hour of need, this technician stepped up and handled my HVAC system issues with ease. While I hope I don’t have any other problems with my HVAC system, I know who I’ll call when services are needed!

central heating