I don’t feel there is anything worse than having someone in customer service, who has an awful attitude. The customer repair representative is often the first and only chance a company has to show exactly who they are and how they work. I have talked with more than 2 customer repair reps that are cheerful that you called and they chat about a lot other than just straight business. I have also had dealings with the type of customer repair reps who could care less about you and only want you to ask your question so they can get off the phone. Some of those people can be rude and really treat you like you are a nuisance or a moron. I work for a company that makes random calls to Heating, Ventilation, and A/C dealers. I have a list of questions that I ask of their customer repair representatives. I really want to feel if they are going to give me information, or if they are going to put me on hold. I don’t like when I feel that they need to look up the answer when I am asking what SEER is. That is something that should be a simple answer from anyone in the Heating, Ventilation, and A/C business, even for the customer repair rep. If they don’t have a clue what SEER is, tell me and offer to get me to someone who can answer all of my questions, don’t just put me on hold. I have given terrible ratings to more than 5 Heating, Ventilation, and A/C companies, just on the basis of how I am treated on the phone with the customer repair rep. As I said, they may be the first human interaction you company has to make a sale, so be kind.