Taking calls at HVAC center

When I applied for my current job I had a feeling I was going to be great at it. I mean, it’s not that I have direct experience with the line of work or anything, but the nature of the position was ideal for my previous life experiences. I was a little surprised to be offered the position, considering I had failed to exhibit any depth of knowledge when it came down to the ownership or operation of AC units and furnaces, but I must have had enough experience with my own thermostat and air filters to pass the pop quiz. I also think that my personality had a lot to do with the final applicant selection, because I am basically custom fit to handle these duties. You see, these days I work as a phone operator at a large HVAC repair shop and ventilation service specialist in a major city. Like I said, I don’t have any particular expertise in heating and cooling systems to speak of. I’m not a certified ventilation specialist, I’ve never repaired my own AC unit or furnace in my life, and frankly, I don’t know much about how the whole air temperature control system works. That being said, I am used to managing disorganized men. And that’s more than half the battle. You see, my job consists of answering customer calls, gathering background information about their current HVAC system, and listening carefully to the problems they’re having with the indoor air temperature. From there, I take a look at the schedules of our HVAC technicians for the day and figure out who I can send on the job. The issue is, I know more about the ventilation specialists’ schedules than they do! I spend more time organizing and directing these boys than I spend talking to the customers. Keeping them in line, checking up on their progress, meeting with customers to review their performances. Good thing I’m a mom, I know exactly how to do this work.   

heating and cooling