I can’t be 100% sure, but I think my store got vandalized last night over a $125 invoice.
A few days ago, one of my brightest and smartest repair guys had an issue with a customer.
The customer refused to pay the invoice for the repair bill. I told the employee to write the name and address on the invoice and I would handle the collection later. The customer didn’t like the fact that we had all of his information and he refused to let the AC repair tech leave until he ripped up the bill and threw it in the trash. The guy was standing in front of the door. He didn’t have a weapon, but I always teach my guys not to engage. I want them to come back to the shop safely after every job and that means never escalating a situation when possible. The employee refused to tear up the bill and the guy finally moved. He told my employee that we would all be sorry. I have been getting prank calls every few minutes to the store, for the last two days. Then last night, the entire shop was spray painted with curse words and expletives. They broke all off the windows and sliced through the tires of every vehicle in the shop parking lot. It was horrific and ugly and I have never had a single problem in 15 years at this location. I really believe the customer is responsible for the damages. The security company is reviewing all of the camera angles from the store and then we will present the evidence to the police.