When my HVAC system blew up badly last weekend, I asked my partner what to do. They suggested I look online at reviews of different HVAC companies. One I seen had great reviews but said customer service was rude. I really decided to check out the reviews for the one with the person with the nasty attitude; Surprisingly, people were really pleased with the service. They said that once you got past some of the rude call reps, the Heating, Ventilation & A/C specialists were easily wonderful and the price wasn’t over the top! I thought that was crazy, although I decided to go with them. The reviews were legitimately accurate because the Heating, Ventilation & A/C specialist who came over did a good job, then he took the job really seriously and explained to us in detail what was going on with our Heating, Ventilation & A/C plan and how much it would cost to repair it. He also said he could get us a good deal on HVAC duct cleaning services. My partner and I were so pleased with his work that we arranged for the HVAC duct cleaning as well! That goes to show that sometimes, bad customer service and the work done by a company can be night and day and two totally different things! That’s life for you!