I recently tried to schedule a repair for my furnace, however it was making a unusual noise, running for longer cycles and not putting out as much heated air.
I needed to turn up the temperature control multiple times and still there were rooms in the beach house that felt chilly, then when I called a local Heating and Air Conditioning supplier, I ended up getting extremely exasperated.
My call was answered by an automated repair that required myself and others to listen to prompts and then push various buttons to get through the menus. It took myself and others a long time to schedule an appointment! During the whole process, I never spoke with an actual person; There was no way to ask questions or explain my complications with my furnace. I was given limited choices for the day and time of the appointment and then a six-sixth window of arrival. I had no choice but to take the day off from work and wait for the worker to show up. I didn’t dare run any errands or do anything that might lead to myself and others missing his arrival. I knew that the worker would eventually call to let myself and others know he was finally on his way, but I had no method if he’d contact myself and others at eight in the day or multiple o’clock in the evening. I was so distraught that I’d miss the call and my appointment would get cancelled. I entirely didn’t want to start the process all over again. When the worker finally arrived at my door, he didn’t offer to take off his shoes, and he tracked dirt across my carpet. When the job was complete, he left behind a mess. There were discarded parts from the furnace and packaging from the new parts to scrub up. Because of this total lack of consideration, I didn’t trust the work he performed. He still charged myself and others a small fortune for the repair, then although I have a warranty on my furnace and the parts were covered, I am responsible for the cost of the labor. I also sacrificed an entire day to the repair call. When I called to complain about the awful service, I wasn’t able to speak with a live person. I am particularly disappointed that the repair industry has become so impersonal.