I was at work, for a shuttle company, answering the landline plus taking reservations on our Mac computers when abruptly, the system all of us use for the reservations went down; not only on my Mac but on every computer in the office so my coworkers plus I started taking reservation on paper while the others were scrambling about. The Dispatchers really need the computer program to keep everything running smoothly. The kindle room is right behind reservation and I overheard that the air conditioner had gone out in that room so the computer that runs everything had overheated and crashed, then fans were hastily set up directing the air from our room into the computer room. Meanwhile, our air conditioner was turned down as low as it could go. I was freezing but they got the Mac up and working within 45 minutes. However, of course mistakes were made by almost everyone as all of us had tried to work without the proper programs. A Heating plus A/C specialist came out shortly thereafter to repair the air conditioner in the computer room. It was tough to hear our caller over all the tinkering that was going on; he was replacing the entire window unit plus he was putting in ductless mini split system that he said was much more reliable for the kind of non-stop cooling that the computer room required, and he said the window air conditioners were simply not built to run always. I looked up at the window air conditioner keeping us cool in the reservations room to wonder when all of us would get an update too.