I work for my local heating and air conditioning company as the one who takes care of all the heating and cooling supplies.
We order all the HVAC equipment from this wholesaler so we can stock our HVAC business with what’s needed for the customers.
Then, all heating and air conditioning equipment are priced double the price of what we paid for them so we can all make a profit. The last time I ordered a bunch of central heating and air conditioning systems, it turned out all of them did not work properly! After customers were purchasing them, they would end up calling us less than a week later to say that they needed HVAC repair. When we would check them out, we’d find the entire central heating and air conditioning system was shot! We looked further into this, and we noticed all the central heating and air conditioning units were coming from the last wholesale order I placed. I called the HVAC wholesaler to tell them what was going on. We then recalled all the central heating and air conditioning systems from that batch, had them returned to the wholesaler, and we got a full exchange for heating and air conditioning systems that were finally working. We gave the customers free installation of the new HVAC units too. This was the least we could do for all the hassle we put them through in the first place selling them a broken down central heating and air conditioning system! I hope nothing like this ever happens again.